RETURNS & REFUNDS

We want you to love every Calima piece. If something doesn't 
feel right — wrong fit — we'll make it 
easy.

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THE SHORT VERSION

You have 7 days from delivery to return any item.
No questions asked.
Item must be unworn, with tags attached, in its original packaging.

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ELIGIBILITY

We accept returns on items that meet all of the following:

— Returned within 7 days of delivery date
— Unworn and unwashed
— Original tags still attached
— In original packaging (or equivalent protective wrapping)
— Not marked as "Final Sale" at time of purchase

We cannot accept returns on:

— Items marked "Final Sale" at the time of purchase
— Items damaged after delivery
— Pierced jewelry (for hygiene reasons)
— Swim hijabs (for hygiene reasons), unless defective
— Customized or made-to-order pieces

If your swimwear has a manufacturing defect, we'll always make 
it right. Email calima.eg.2026@gmail.com with photos within 7 days of 
delivery and we'll arrange replacement or refund.

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HOW TO RETURN

1. WhatsApp or email calima.eg.2026@gmail.com within 7 days of delivery
2. Tell us your order number and which item(s) you'd like to return
3. We'll send you a return shipping label
4. Pack the item in its original packaging
5. Ship via the carrier we specify

Return shipping costs are deducted 
from the refund (typically EGP 85-130).

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REFUND TIMELINE

Once we receive and inspect your return:

— Inspection: 1-2 business days
— Refund processing: 3-5 business days
— Refund visible in your account: 5-10 business days 
  (depending on your bank)

Refunds are issued to the original payment method. We cannot 
refund to a different card or account.

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EXCHANGES

We don't offer direct exchanges through the standard return 
process. If you need a different size or color, please:

1. Return the original item following the steps above
2. Place a new order for the size/color you want

This way, you don't wait — your new size ships immediately, and 
you get refunded for the original once it reaches us.

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INTERNATIONAL ORDERS

International returns follow the same 7-day window from delivery. 
Return shipping costs and any customs fees on returns are the 
customer's responsibility. Original shipping fees are 
non-refundable on international orders.

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DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, 
contact us within 48 hours of delivery. Email calima.eg.2026@gmail.com 
with:

— Your order number
— Photos of the issue
— Description of the problem

We'll arrange a replacement or full refund (including shipping) 
at no cost to you.

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QUESTIONS?

WhatsApp us at +20 [1202215614] or email calima.eg.2026@gmail.com. 
We respond within 48 hours.

Last updated: [Mars 2026]